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The Friends and Family Test

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review and improve our service to you.

“How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?”

Your feedback will help us learn more about what you think of your experience — what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

These are our Friends and Family Test results and feedback: 

Very GoodGood Neither Good nor PoorPoorVery Poor Dont Know 
April 2024732651031
May 202469114731
June 202496426161
Total 238791518123

Here are some of your comments: 

  • "The receptionist was friendly and helpful and the doctors are professional and knowledgeable" - Very Good 
  • "Dr Short was clearly compassionate and able to get responses from my son that nobody else has been able to do" - Very Good 
  • "The GP I saw was thorough while also being kind and approachable. I'm glad there's now a call back option as I was in a queue of 30+ people when I called this morning" - Good 
  • "I didnt see a Doctor" - Neither Good nor Poor
  • "Music too loud in the waiting toom " - Poor 
  • "Can not get through by telephone" - Very Poor

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