FACE COVERINGS - You are no longer required to wear face coverings in the surgery; however, masks will be available should you require them.
About the practice
The practice has been in existence since 1928 and joined the NHS on its inception in 1948.
Now in its third premises, it has never moved from the Springfield Road and London Road area of Horsham. The practice operates from a purpose built surgery, which opened in November 1989, and was the recipient of a prestigious architectural award.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Zero tolerance policy
Thank you to the majority of our patients who have shown us support and kindness before and during the pandemic. This Video by the Institute of General Practice Management however highlights the abuse practice staff, especially receptionist/patient service advisors receive on a daily and often hourly basis. Unfortunately our practice is no different and many of the comments in this video have been said to staff here. Sadly, we have had several members of staff resign over the last few months stating negative patient behaviour and abuse as the primary factor. We appreciate that times are difficult and it can be frustrating not to get the help you want when you want it. Sadly, we cannot always help in the way you are expecting. Our staff are only human and are trying to help you as best as they can and following protocols to ensure those patients who most need help from their GP receive it.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends to make sure that patient needs and the practice offering are always heading in the same direction
To review the practice visit Courtyard Surgery NHS Choices
(Site updated 13/09/2023)