SATURDAY MORNING OPENING

Courtyard Surgery will be opening on Saturday mornings from the 24th May for appointments booked in advance only.

These extended hours sessions are for routine booked appointments and are especially suited to workers and others who may find it difficult to attend during normal opening hours.

Courtyard have opened the doors on a Saturday morning in response to the patients who completed the practice questionnaire requesting that we offer more appointments outside of a normal working day. The Practice Manager stated " As a practice we listen to our patients and are pleased to be able to offer them this service."

Patients requiring emergency appointments on a Saturday, should continue to phone the Out of Hours Service - Harmoni on 0300 130 1313 as all calls to the surgery on a Saturday will continue to be directed to the Out of Hours Service Harmoni on 0300 130 1313.

Patient Survey Results Jan 08

Please click here to open a copy of our Patient Survey Results 2007/08 (Opens a PDF file)

TELEPHONE SYSTEM

Courtyard Surgery is all set to switch to a high tech phone system in use at 1,200 surgeries across the UK on Tuesday 25th September 2007.

Surgery Line has been developed especially for doctors' surgeries and uses call automation as well as additional phone lines to tackle call congestion.  The system includes a modern switch board with headsets, call recording facilities, and safety equipment for staff. The new numbers are charged at a lo-call rate, equivalent to BT's standard rate of 4.226 pence per minute (4.96 with Vat), making the cost of a 4minute call less than 20 pence.

To make the changeover as smooth as possible, any patients who dial the old number in error will hear a recording with details of the new number they need to call. Our new number, from Tuesday 25th September, will be 0844 815 1157.